Order Cancellation & Refund Policy
At Younghoodie.com, we prioritize quality and customer satisfaction. If you need to cancel your order, please review the policy below.
Order Cancellation
| Cancellation Time | Clothing | Shoes & Accessories |
|---|---|---|
| Within 2 hours of order | ✅ Full refund | ❌ Not eligible |
| After 2 hours | ⚠️ 15% handling/restocking fee | ⚠️ 50% of product price refunded + full shipping refund |
| Once shipped | ❌ Cancellation no longer possible | |
Note: Refunds can be credited to your Younghoodie account for an extra 5% bonus.
Product Return & Exchange Policy
We encourage you to inspect your package upon arrival. If you need to return or exchange an item, it must be in its original condition, unused, and in its original packaging.
Return Eligibility
- Item not as described: Eligible if reported within 15 days (Younghoodie covers shipping)
- Wrong size (more than 1-inch difference): Eligible for local tailoring refund or resizing
- Correct size but does not fit: Not eligible
- Color mismatch: Minor variations (5%-10%) are normal
- Defective/Damaged item: Eligible (Proof of damage required, Younghoodie covers shipping)
- Final Sale items: Not eligible for return (e.g., swimwear, socks, intimate apparel)
Return Process
- Contact customer service (sales@younghoodie.com) with your order number, item code, reason for return, and photos.
- Once approved, we will provide the return address.
- Send the item back and provide the tracking number.
- Once received, we will inspect the item and process your refund or exchange.
Additional Guidelines
- Items must be in original condition (unworn, unwashed, unaltered).
- If the item was damaged during shipping, please provide "Proof of Damage" from the carrier.
- Refunds will be processed within 5-7 business days after approval.
Color Disclaimer
Slight color mismatches (5%-10%) are normal due to monitor variations. If you believe the item you received is the wrong color, please contact us for a return or refund.
Refund Processing
Refunds will be processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method or as store credit.