Order Cancellation & Refund Policy
At Younghoodie.com, we prioritize quality and customer satisfaction. Please review our policy below:
Order Cancellation
| Cancellation Time | Refund Policy |
|---|---|
| Within 2 hours of order | ✅ Full refund |
| After 2 hours, but before shipping | ⚠️ 15% handling/restocking fee |
| Once shipped | ❌ Cancellation no longer possible |
| Personalized/Custom Orders | Not eligible for cancellation, refund, or return (unless damaged or incorrect on arrival) |
Note: Refunds can be credited to your Younghoodie account for an extra 5% bonus.
Product Return & Exchange Policy
We accept returns for unused, non-personalized items within 15 days of delivery. Returned items must be in original condition and packaging. Custom/personalized products are non-returnable unless defective.
Return shipping is the customer's responsibility. Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
If you have questions about returns or exchanges, please contact sales@younghoodie.com.
Return Eligibility
- Item not as described: Eligible if reported within 15 days (Younghoodie covers shipping)
- Wrong size (more than 1-inch difference): Eligible for local tailoring refund or resizing
- Correct size but does not fit: Not eligible
- Color mismatch: Minor variations (5%-10%) are normal
- Defective/Damaged item: Eligible (Proof of damage required, Younghoodie covers shipping)
- Final Sale or Personalized/Custom products: Not eligible for return or refund (unless damaged/incorrect)
Return Process
- Contact customer service (sales@younghoodie.com) with your order number, item code, reason for return, and photos.
- Once approved, we will provide the return address.
- Send the item back and provide the tracking number.
- Once received, we will inspect the item and process your refund or exchange.
Additional Guidelines
- Items must be in original condition (unworn, unwashed, unaltered).
- If the item was damaged during shipping, please provide "Proof of Damage" from the carrier.
- Refunds will be processed within 5-7 business days after approval.
Color Disclaimer
Slight color mismatches (5%-10%) are normal due to monitor variations. If you believe the item you received is the wrong color, please contact us for a return or refund.
Refund Processing
Refunds will be processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method or as store credit.